No Excuse

While surfing the net, I read a news article about a man suing an airline for ruining their family vacation. Their destination is overseas and they were stranded for hours in their first stop for which they were not allowed to board their connecting flight, which is an unexcuse gesture from the employees of the said airline. After days of being stranded, they were not able to see their luggages. He decided to change airlines and finally they arrived to their destination but it was three days later than what they planned. Upon arriving, he spent most of his time chasing the airline company because they haven't seen their luggage which they finally claimed after almost a week have passed. To make matters worse, they were forced to spend thousands of bucks for hotel rooms, clothes, and other costs! With this, they were continued to be rudely treated which is yet another unexcused actions by the employees. In this situation, the employees concerned should be apologetic the least. One of the important factors that affect airline business are its customers because without them, they will cease to exist. Providing good customer service should be one common goal that all employees should implement to gain positive feedbacks, therefore attracting good business and satisfied customers.